When faced with an angry individual, you basically have two choices: engage them at their level, which can make the situation escalate to dangerous levels, or try of diffuse the hostile situation and find a satisfying solution to the conflict. Yes, the latter is easier said than done, but there are several steps you can take to help reduce the chances of the confrontation going from verbal to physical, and it’s up to you to learn them long before the face-off occurs.

There are five things to keep in mind when examining a hostile situation. Scroll through the gallery above and learn about each step you should take.

This article was originally published in ‘Personal & Home Defense’ Spring 2017. To order a copy, please visit

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